Crestron QM-FTDC Guide d'installation télécharger pdf (Page 37)

Crestron QM-FTDC FlipTop Data Center

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble situations. If

further assistance is required, please contact a Crestron customer service

representative.

QM-FTDC Troubleshooting

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

Net ID is not correct. Verify the Net ID in Toolbox.

Net ID is not set to match

the Net ID specified in

SIMPL Windows.

Verify SIMPL Windows program

for setting Net ID.

QM-FTDC is

not

functioning.

Net ID is the same as

another device’s Net ID.

Assign a different Net ID.

PWR LED

does not

illuminate.

Not receiving power.

Verify that Cresnet is properly

attached.

Verify RGB, video, S-video output

cable connection.

No video

output

displayed.

Incorrect cable

connection.

Verify QM input cable connection

is secure.

Wrong SystemBuilder or

SIMPL Windows

programs.

Verify and upload correct

programs.

Wrong source

or video

displayed.

SystemBuilder project not

set up correctly.

Verify proper video set up for each

video input.

Incorrect cable

connections.

Verify 15-pin output cable

connection. Verify QM input cable

connections.

Video from

RGB source is

garbled or no

output.

Signal skew due to cable

length or unequal pair

length.

Verify maximum QM cable length

and compensation for skew.

Poor RGB or

video image

quality.

Incorrect peak and/or

boost setting.

Adjust SystemBuilder peak or

boost controls until image quality is

improved.

Hum on audio

and/or mic.

Grounding problem.

Refer to ground wire connection

instructions which start on page 24.

Intermittent or

no audio/mic

output.

Incorrect peak setting.

Adjust SystemBuilder peak control

until audio is restored.

(Continued on following page)

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Crestron QM-FTDC Guide d'installation Page 37

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