Crestron CNSNET Spécifications télécharger pdf (Page 64)

Isys i/O

Tilt Touchpanel Media Center Crestron TPMC-12

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble situations. If

further assistance is required, please contact a Crestron customer service

representative.

TPMC-12 Troubleshooting

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

Touchpanel is not

communicating with the

network.

Use Crestron Toolbox (via

SIMPL Windows or VT Pro-e)

to poll the network. Verify

network connection to the

touchpanel.

Touchpanel does

not function.

Touchpanel is

incorrectly calibrated.

Enter the setup menu or use

Crestron Toolbox to initiate

the calibration sequence and

recalibrate. (Refer to “Touch

Screen” which starts on page

22.)

Incorrect network wiring.

Touch the screen to remove

any message and verify

correct wiring to all

connectors.

Touchpanel Cresnet ID

is not set to match the

Net ID in the SIMPL

program.

Use Crestron Toolbox to poll

the network. Verify that the

Cresnet ID for the touchpanel

is properly set to match the

Net ID in the SIMPL program.

Touchpanel is not

responding.

Touchpanel Cresnet ID

is not unique; two or

more units share the

same ID.

Use Crestron Toolbox to poll

the network and verify that

each ID is used only once.

Standby timeout has

elapsed.

Touch the screen to

reactivate.

Touchpanel

display is dark.

Screen brightness is

improperly set.

Adjust screen brightness from

the setup menu. (Refer to

“Setup Menu Details” which

starts on page 19.)

Unexpected

response from the

touchpanel.

Touchpanel is

incorrectly calibrated.

Enter the setup menu or use

Crestron Toolbox to initiate

the calibration sequence and

recalibrate. (Refer to “Touch

Screen” which starts on page

22.)

(Continued on following page)

60 • Isys i/O

Tilt Touchpanel Media Center: TPMC-12 Operations Guide – DOC. 6675A

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Crestron CNSNET Spécifications Page 64

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